20+ questions for a « lessons learned » session at the end of your project

Over time, I gathered from various sources a number of questions that I find appropriate to consider with the team at the end of a project.

Governance and Communication

1. What did the project committee do well that could be reused on future projects?

2. Where could it have done a better job?

3. How well were the organizations and users informed about the project?

4. Were appropriate communication channels and media used?

5. Did various audiences receive appropriate, timely information about the project?

6. Was too much or too little information communicated at any stage?

Change Management

7. What changes were requested or introduced during the project?

8. Did the changes prove to be valuable, e.g., increased benefits, lower overall costs?

9. Were any project objectives compromised through the introduction of a change?

Risk Management

10. How many anticipated risks materialized, and how were they managed?

11. How many unanticipated risks materialized, and how were they managed?

12. What risks were well managed, and which could have been better handled?

13. Did we spend the appropriate time on risk management?

Time Management

14. Was the project delivered on time? If not, please provide reasons with examples and any mitigation factors.

15. Was project governance timely established?

16. Did the governance help make effective, timely decisions for the project’s benefit?

17. Is everything in place to rip the benefits as soon as possible?

Finance Management

18. Has the project completed a review of its business case at the end of the implementation?

19. How do the actual project costs compare to the original estimates?

20. What did cost more than budgeted, what did cost less, and why?

21. How could costs be reduced on future, similar projects without compromising success?

22. Were the benefits reached on time with appropriate business ownership?

Quality Management

23. Has the project met its quality objectives?

Project Support tools

24. How well or badly were the support tools for the project assisting you and how well did they work?

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