The complexity of managing mobile,web, customer service, and even kiosk strategies — 81% of our eBusiness panel respondents have responsibility for the mobile channel, for example — demands that eBusiness teams manage multiple projects and stakeholder expectations. In response to these increased
responsibilities, the majority of our survey respondents have an IT or business project management office (PMO), or both. 45% have an IT PMO, 27% have a business PMO, and 20% of respondents have combined the IT and business PMO into one office »
According to the Forrester Report:Trends 2013:
